Payment, Refund & Cancellation Policy

1. Payments, cancellations and refund review

The current 3-day Trial is free, so no refund applies to Trial access. If Xniffer charges a Prime subscription fee or another platform access fee, the applicable amount will be displayed before payment.

Payments made to Xniffer are for access to educational software tools, dashboard features, market-structure analytics, learning resources, and platform services only. Payments are not made for trading advice, investment advice, research recommendations, buy/sell calls, targets, stop-loss levels, profit guarantees, portfolio services, wealth management, trade execution, or personal financial guidance.

Refund rules:

• Refunds, if any, will be governed by the refund policy displayed at the time of payment.
• Once platform access is activated, fees may be non-refundable unless specifically stated otherwise.
• Refunds may not be provided for user dissatisfaction caused by market movement, trading losses, misunderstanding of analytics, expectation of trading calls, expectation of profit, or expectation of personal advice.
• Xniffer may consider refund requests only in cases such as duplicate payment, failed activation after successful payment, or technical error verified by Xniffer.
• Refund requests must be sent to support@xniffer.com with payment proof and registered account details.
• Approved refunds, if any, will be processed through the original payment method or another appropriate method as decided by Xniffer.
• Approved refunds for duplicate payment or verified technical/payment activation issues will generally be processed within 7-15 working days, subject to payment gateway, bank, or service-provider timelines.

Cancellation of subscription, if applicable, will stop future billing but may not automatically result in refund of already paid fees unless specifically mentioned.