1. Nature of delivery
Trial and Prime are digital access plans delivered through the registered Xniffer account.
Digital delivery
Digital Service Delivery Policy
Xniffer provides digital educational platform access. No physical product is shipped.
2. Activation
The free Trial is activated electronically after email verification. Prime is activated after successful payment confirmation from the payment gateway. A failed, abandoned or unverified Prime payment does not activate Prime membership.
3. Delivery timing
Free Trial activation is normally immediate after OTP verification. Prime activation is normally immediate after verified payment. Temporary delays may occur because of payment-gateway, email, network or platform availability.
4. Delivery problems
Registered users should create a support ticket from their account. Include the payment date, plan and Razorpay payment reference, but never include card details, OTPs or passwords.
5. No physical shipment
Xniffer does not dispatch books, hardware or physical certificates under the current access plans.